FAQS

  • How does IISERVZ conduct background verifications?

    We engage in discussion with client during onboarding and check wise process is defined along with discrepancy matrix for colour coding different scenarios. We process 90% of the checks with our team and very limited checks are outsourced.

  • Is IISERVZ’s platform secure and compliant with data protection regulations?
    Yes, we are ISO 27001 certified and data is processed under controlled environment safeguarded with RBCA and encryption.
  • How long does the background verification process usually take?
    Background Screening process turnaround depends on the checks and process followed for verification. Digital mode of verification is faster than conventional mode and online public checks can be closed within hours. Turnaround time ranges from 1–15 business days.
  • Does IISERVZ offer instant verification for online checks?
    Yes, we have API integrated platforms.
  • Can IISERVZ customize background verification packages and process based on our specific needs?
    Yes, we can customize background verification packages and process to meet your specific requirements including package, check wise closure process, report format, report type and colour code.
  • What types of reports do you provide after completing the background verification?
    We provide reports based on client requirements including Interim, CE-Pending and Final reports.
  • How can I contact IISERVZ customer support for assistance?
    We will share escalation matrix with contact details during onboarding.
  • Does IISERVZ have API capabilities to integrate our HRMS?
    We have standard APIs which can be used for integration or alternatively we can also consume standard APIs provided by HRMS.
  • Does IISERVZ have global delivery capabilities?
    Yes, we have the capabilities to deliver in more than 100 countries. We have our entities registered in the US, UAE, India and Philippines.
  • Does IISERVZ offer online application for case initiation, tracking, insufficiency management and reports?
    Yes, we have an internal application for which access can be provided.